Refund policy

PRODUCT RETURNS

I gladly accept returns and exchanges for some items. In order to do so, you MUST contact me within 15 days of order date, and ship the item(s) in question back to me, in unused and brand-new condition, within 20 days of delivery. 

 

Buyers are responsible for return shipping costs. Tracking is required to be provided on returning items, and return shipping costs are non-refundable. If the item is not returned in its original condition, the buyer is responsible for any loss in product value.

 

I cannot issue any refunds, whole or partial, until I have received the returned item(s) and determined the sellable condition of the item to be satisfactory.

 

! ! Because of the nature of these items, unless they arrived damaged in transit or completely defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Intimate items (for health/hygiene reasons)
  • Items on sale (sale prices and orders are final)
  • Print-on-Demand Apparel - returns are generally not accepted, and will typically only be granted in cases of damaged items. It is the customer's responsibility to ensure correct sizes/colors/quantities are being ordered BEFORE submitting payment.

 

To complete your return, we require a receipt or proof of purchase from your order. A printout of the order confirmation email is good, so long as it shows date of sale, order total, the items that were ordered, and your contact information.

 

There are certain situations where only partial refunds are granted (if applicable):
- Supplies with obvious signs of use and/or damage
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. Remember that this processing time can often (annoyingly) get delayed by holidays and other federal events.

 

If you’ve done all of this and you still have not received your refund yet, please contact us at beadbecharmed@yahoo.com or us our Contact Us form on the website's main page.

 

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at beadbecharmed@yahoo.com or through the Contact Us link on the website's main page, and be sure to reference your order number in the message!

 

Always feel free to reach out to me with any questions or concerns! I answer as quick as I can, and work hard to make your shopping experience here at Bead BeCharmed Designs an amazing one!