Shipping policy

CUSTOMS AND IMPORT TAXES

Buyers are responsible for any customs and import taxes that may apply to their home country. I cannot be responsible for shipping delays due to customs - they happen occasionally, but are not usually severe. If your item has been held up for longer than a week, I recommend contacting your country's shipping office to see if there are fees or other problems that may be holding you package up.

 

SHIPPING DELAYS & ESTIMATED ARRIVALS

While my shop system makes sure your order gets shipped within 24-48 hours, and I make sure the proper postal service has been selected so you receive your order within the dates you requested, please note that once I've dropped your package off with the carrier service, the actual time it takes for it to arrive at your door is completely out of my control. Bead BeCharmed is not responsible for lost or stolen packages, incorrect addresses, or any unforeseen fees that may accrue (including customs). It is the buyer's responsibility to input the correct shipping address during checkout. 

 

I've found that while the majority of packages arrive on time and within that Estimated Arrival window, occasionally there is one that decides to take a scenic side-trip and get delayed somewhere :)  While I am happy to do what I can to rectify this, it usually is up to the customer to contact the carrier and track down where the package went to. I'm unable to get much information from the carrier once i've shipped your order. If you need help with this or need a tracking number again, or any other information, please let me know and I'll do everything I can.